Shipping policy

Absolutely — below is a professional, high-end shipping policy suitable for a boutique manufacturer like yours. It’s written in a clear, confident tone and assumes custom-built products, international customers, and freight shipping, which aligns well with your business model. You can paste this directly into Shopify (or similar) and tweak any bracketed items if needed.

Shipping Policy

Last updated: January 19, 2026

At Joseph Crowe Custom Audio Products, every product is built with care and precision. Because many of our items are custom-made or built to order, shipping times and methods vary. Please review the information below carefully before placing your order.

Order Processing & Build Time

Most products are built to order.
Estimated build times are listed on individual product pages and typically range from 1-3 months, depending on the product, finish, and current production volume.

Once your order has completed production and passed final inspection, it will be prepared for shipment. You will receive a confirmation email with tracking information when your order ships.

Shipping Methods

We ship from Ontario, Canada using a variety of carriers depending on destination, size, and weight, including:

  • FedEX (for smaller items)

  • DHL Freight  (for large or heavy items such as loudspeakers)

All large loudspeakers and cabinets are professionally packed and/or crated to ensure safe transport.

Shipping Costs

Shipping costs are calculated at checkout whenever possible.
For large or freight-only items, shipping may be quoted separately after checkout. In such cases, we will contact you with the final shipping cost before the order is dispatched.

Shipping charges include packaging materials and handling but do not include import duties, taxes, or brokerage fees.

International Shipping, Duties & Taxes

We ship internationally.

International customers are responsible for all import duties, VAT, GST, customs fees, and brokerage charges imposed by their country. These charges are not included in the purchase price or shipping cost.

Customs policies vary by country; we recommend checking with your local customs office for more information before ordering.

Freight Deliveries & Delivery Responsibility

For freight shipments:

  • Deliveries are typically made curbside.

  • The customer is responsible for arranging assistance to move the shipment into their space.

  • Please inspect the shipment immediately upon delivery.

If there is visible damage to the packaging:

  • Note the damage on the delivery receipt before signing

  • Take photographs

  • Contact us within 24 hours of delivery

Failure to report damage at delivery may affect our ability to file a freight claim.

Shipping Delays

Delivery timelines are estimates only. We are not responsible for delays caused by:

  • Carriers

  • Customs processing

  • Weather events

  • Port congestion or labor disruptions

Once an order has shipped, delivery timing is outside of our control.

Incorrect Address & Failed Delivery

Customers are responsible for providing an accurate and complete shipping address.

If a shipment is returned to us due to an incorrect address, refusal of delivery, or failure to collect, the customer will be responsible for all additional shipping and handling costs.

Returns Related to Shipping

Please refer to our Return & Cancellation Policy for information regarding returns, cancellations, and custom orders. Shipping costs are non-refundable unless otherwise stated.

Questions

If you have any questions about shipping, logistics, or international delivery options, please contact us before placing your order:

📧 joseph_crowe@josephcrowe.com
🌐 www.josephcrowe.com