Refund policy

Refund Process

Once a return has been authorized, the refundable amount will be calculated after deducting the applicable 10% restocking fee and any other known non-refundable charges. This amount is referred to as the “eligible refund.”

For discretionary returns of standard products, the eligible refund will be issued in the following stages:

  1. An initial payment equal to 25% of the eligible refund will be issued once the carrier’s tracking information confirms that the return shipment has been accepted by the carrier and is in transit to us. The shipment must be prepaid, adequately insured, and sent using an approved shipping method.

  2. A second payment equal to 25% of the eligible refund will be issued after the returned product has been safely received and inspected, and the return has received final approval.

  3. The remaining 50% of the eligible refund will be issued within 30 days following completion of the inspection and final approval.

If inspection reveals damage, missing components, alteration, excessive wear, improper packaging, or another reduction in value, the eligible refund may be recalculated. Any permitted adjustment will be deducted from the remaining unpaid portion of the refund. If the necessary deduction exceeds the unpaid balance, the customer will be responsible for paying the difference.

Refunds will be issued to the original payment method whenever reasonably possible. Banks and payment providers may require additional time to process and post each payment.

This staged refund process applies only to returns accepted under our discretionary return policy. It does not apply where applicable law requires a refund to be issued within a different timeframe. In those circumstances, the refund will be processed as required by law.